Month: January 2014

Customer centricity – solved

I just found a nice overview diagram (nice in content, not in style) where I thought I’d solved the problem of creating a customer-centric organisation just by breaking the challenge into its components.

It’s a year or so old but to be honest it still looks about right:


PDF:  The Problem of Customer Orientation is Largely Solved – if you have the will to implement


Operating Model versus Data Governance Models

There is a simple link between the “operating models” of the Enterprise Architecture as Strategy approach (see here) and data governance approaches (see here).  

See below for the relationship:

Operating model versus data governance models


“Four operating models” slide in the centre of the above diagram is taken from here (which is taken from the book).

Powered by WordPress & Theme by Anders Norén