“The Quarterly: CIOs debate whether IT should follow business change or lead it—in your case, for example, by furthering Shell’s globalization through IT standardization. What is your view?
Alan Matula: I see it somewhat differently. IT is like cement to the standardization activities. If you don’t cement changes with IT, then over time they will erode and revert back. IT provides the transparency that you need for driving standardization in a large, diversified corporation like Shell.”